"The studies are an incentive for us to bring more major events to Duisburg," says Uwe Kluge (Managing Director of Duisburg Kontor) about the studies by SLC Management on the regional economic effects of major sporting events for the city of Duisburg. The studies show regional economic effects of more than 20 million euros for both major events - around 6.3 million euros for the Canoe World Championships on the regatta course last August and almost 14 million euros for the European League of Football final between Stuttgart Surge and Rhein Fire in September 2023 in the sold-out Schauinsland-Reisen-Arena.

Tags: Effects, Events, Impact measurement, Madeja, RegEc, Regional Economic Effects, SLC Management, Sports Events, Value, Value Study

Munich, February 24, 2024 - FC Bayern Munich has reached a significant milestone in improving the fan experience by receiving the globally unique "Verified Service Quality - Sport" certificate from SLC Management in cooperation with SGS INSTITUT FRESENIUS. This award, which was presented on the sidelines of the Bundesliga home game against RB Leipzig at the Allianz Arena, underlines the club's commitment to outstanding service and customer satisfaction on match day.

Tags: #slc, Certificate, Certification, Customer satisfaction, Events, Fan Experience, FC Bayern München, FCB, Institut Fresenius, Madeja, Service quality, SGS, Sports Events, Verified Service Quality, VisitorJourney

In a recent initiative, SLC Management and SGS INSTITUT FRESENIUS announced their collaboration to enhance and optimize the stadium visitor experience. This partnership combines the industry-leading expertise of both companies to meet and exceed fan expectations and needs. The combination of SLC's data-driven research and consultancy and SGS INSTITUT FRESENIUS' commitment to quality promises to take the fan experience to a new level.

Tags: cooperation, Culture, data management, Entertainment, Events, Fan Experience, Institut Fresenius, Market research, Service quality, SGS, Sports Events

In around 20 forums with over 70 speakers, currently relevant pain topics of the industry were discussed and interesting and valuable thought-provoking impulses and insights for future projects were provided. Clearly, this year's industry meeting for the stadium and arena business focused on the all-dominant topic of the past months - the Corona pandemic and its short- and long-term consequences. SLC was also represented again together with Stadionwelt with its own forum on the topic of "Corona and the consequences - Data Insights".

Tags: ARENA SUMMIT, Congress, Covid-19, Data Intelligence, Events, Madeja, SLC Management, Sports venues, Sportsbusiness, Stadionwelt

The eps ARENA SUMMIT 2020 will take place on November 18 and 19. do not take place as a face-to-face event as originally planned. An early online congress will show some highlights on November 18, 2020, and the third on-site event for the stadium and arena business will be postponed to March 23 and 24, 2021.

Tags: ARENA SUMMIT, Congress, Corona, Covid-19, Data Intelligence, Events, Fact-based Monitoring, Madeja, Pauer, Stadionwelt, Stadium, VDS

In a representative survey, we asked more than 5,000 Bundesliga fans about spectators at major events and the start of European club competitions, among other things. In Germany, all major events are prohibited until at least August 31. According to the decision of the Federal Government on June 17, events where contact tracking and compliance with hygiene regulations is not possible should not even take place until at least the end of October 2020. For this reason, the German professional leagues are currently working on concepts that should enable spectators to return soon.

Tags: Bundesliga, Corona, Covid-19, Data Intelligence, Events, Fans, Infrastructure, Management-Informations-System, research, soccer, Stadium

Ein Stadionbesuch beginnt und endet für Fans nicht dem An- bzw. Abpfiff des Schiedsrichters. Er startet mit dem Kauf des Eintrittstickets und schließt auch noch die Abreise nach Spielschluss mit ein. Etabliert hat sich dafür der Begriff der "Fan Experience". Entlang dieses mehrteiligen Prozesses bieten sich den Clubs oder Veranstaltern Potenziale, die zahlreichen Kontaktpunkte mit den Fans bzw. Kunden zu nutzen. Es können jedoch auch gravierende Fehler begangen werden. Was sind also die Erfolgsfaktoren für einen optimalen Stadionbesuch?

Tags: Events, Fan Experience, Fans, Infrastruktur 2.0, Kundenzufriedenheit, Madeja, Servicequalität, Stadion

Einnahmenpotentiale schlummern viele bei Bundesligavereinen – nicht nur sportlich, sondern insbesondere auch wirtschaftlich. Dabei müssen die Vereine in den unterschiedlichsten Bereichen wie Sicherheit, Ticketing, Essen & Trinken oder Merchandising die Bedürfnisse und Anforderungen ihrer Fans sowie Kunden kennen und bedienen. Schließlich wirken sich eine hohe Servicequalität und Kundenzufriedenheit positiv auf die Einnahmen aus.

Tags: Events, Income-Management, Infrastruktur, Infrastruktur 2.0, Servicequalität, Stadion, TÜVRheinland